- Homecare service
Versita Care Ltd
Assessment report published 17 July 2025
Contents
Ratings
Our view of the service
Date of inspection: 05 June to 18 June 2025.
We carried out this responsive inspection of one key question, safe. In order to check if the provider had met the requirements of the warning notice previously served in relation to safe care and treatment. We also checked to see if the provider had met their action plan for the breaches of safeguarding and requirements relating to workers. Improvements were found at this assessment and the service was no longer in breach of these 3 regulations. We did not include infection control in this inspection, as no concerns were identified with this quality statement at the last inspection. At the last inspection we rated the key question of safe as inadequate, at this inspection our rating has changed to good.
The ratings for the remaining key questions remain the same, as they have not been re- inspected yet. We will carry out further checks at a later date to ensure the provider has met the remaining 2 breaches from the January 2025 inspection.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People experienced safe care, and their medicines were managed safely.
The provider had processes in place to ensure staff reported incidents which were then investigated and any learning or trends identified. Staff understood what to report and how. The provider ensured any required safeguarding alerts were made. The provider had not ensured CQC was informed of all notifiable incidents but has taken swift action to address this.
Where people were subject to restrictions, legal processes had been followed, and the provider had sought further guidance where required. People were consulted where possible about risks to them and measures were in place to mitigate identified risks, including those from the environment. Staff were safely recruited and attended relevant training for their role.
The provider had processes in place if people moved between services. People were supported through any transitions within the service.
People's experience of this service
We spoke with people, their relatives and professionals about the care provided and made observations.
People and relatives told us they could raise any issues with the provider, which they were confident would be acted upon. They felt there a was good level of communication and said staff planned for transitions. People said repairs were acted upon and if people needed changes to their environment for their safety these had been made.
People were happy overall with their staff and felt they had the right level of staffing, from staff who understood their needs.
Relatives felt staff kept people safe, whilst balancing their right to make choices. People said staff discussed risks with them and if restraint had to be used, there was a reason. Relatives did not have any concerns about the safety of medicines administration. Relatives told us when their loved ones visited them they brought records with them to ensure their medicines were documented.