Background to this inspection
Updated
14 September 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 24 and 28 August 2018 and was announced. We gave the service 48 hours’ notice of the inspection because the service provides a domiciliary care service and the manager is often out of the office providing care to people. We needed to be sure that they would be in so we could speak with them. The inspection team consisted of two adult social care inspectors.
Before this inspection we reviewed information available to us about the service and we contacted the contracts and commissioning team at Sheffield City Council. We also contacted Healthwatch Sheffield. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the feedback received from these organisations to inform our inspection.
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. The PIR contains information we usually require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
On 24 August 2018 we visited one person who received support from the service at their home. We asked their opinion of the service and we looked at their care records. We telephoned another person receiving support from the service on the same day, to obtain their views.
On 28 August 2018 we visited the service’s office to view their records and speak with the registered manager. We spoke with four staff members on the telephone on the same day. We viewed a range of records during this inspection including two people’s care records, three staff files, policies and procedures used by the service and other records relating to the management of the service.
Updated
14 September 2018
This inspection took place on 24 and 28 August 2018. We gave the provider 48 hours’ notice of this inspection.
Abourthorne Healthcare Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community in Sheffield. The service registered with the Care Quality Commission (CQC) in August 2017.
This was the first inspection of Abourthorne Health Care Limited and at the time of this inspection the service was supporting two people.
The service had a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were positive about the care they received from Abourthorne Healthcare Limited. People told us they felt safe and that they trusted the care staff.
Risks to people were assessed and kept under review so staff knew how to provide care for each person in a safe manner. Staff were trained in their responsibilities for safeguarding vulnerable adults and were confident the registered manager would act upon any concerns they raised.
People were treated with dignity and respect. They told us staff always respected their privacy.
People were asked for consent before care was provided to them. People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible. The registered provider's policies and systems supported this practice.
Staff received a range of training as part of their induction when they started working at the service. Staff were supported in their roles through supervisions, appraisals and spot checks of their practice.
The provider had appropriate systems in place to manage any complaints about the service. At the time of this inspection the service had not received any complaints.
People’s needs were assessed and kept under review. Their support plans contained detailed guidance for staff about how each person wished to be cared for. This meant staff could provide personalised care to each person.
People receiving support from Abourthorne Healthcare Limited and staff felt the service was well managed. They all provided positive feedback about the registered manager.
The registered manager had implemented systems to monitor the quality of the service. They regularly gained feedback from staff and people who used the service. They analysed this feedback to see if any improvements to the service could be made.