24 August 2018
During a routine inspection
Abourthorne Healthcare Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community in Sheffield. The service registered with the Care Quality Commission (CQC) in August 2017.
This was the first inspection of Abourthorne Health Care Limited and at the time of this inspection the service was supporting two people.
The service had a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were positive about the care they received from Abourthorne Healthcare Limited. People told us they felt safe and that they trusted the care staff.
Risks to people were assessed and kept under review so staff knew how to provide care for each person in a safe manner. Staff were trained in their responsibilities for safeguarding vulnerable adults and were confident the registered manager would act upon any concerns they raised.
People were treated with dignity and respect. They told us staff always respected their privacy.
People were asked for consent before care was provided to them. People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible. The registered provider's policies and systems supported this practice.
Staff received a range of training as part of their induction when they started working at the service. Staff were supported in their roles through supervisions, appraisals and spot checks of their practice.
The provider had appropriate systems in place to manage any complaints about the service. At the time of this inspection the service had not received any complaints.
People’s needs were assessed and kept under review. Their support plans contained detailed guidance for staff about how each person wished to be cared for. This meant staff could provide personalised care to each person.
People receiving support from Abourthorne Healthcare Limited and staff felt the service was well managed. They all provided positive feedback about the registered manager.
The registered manager had implemented systems to monitor the quality of the service. They regularly gained feedback from staff and people who used the service. They analysed this feedback to see if any improvements to the service could be made.