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Bognor Regis Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 8 May 2020

About the service

Olut Care is a is a domiciliary care agency which provides support for adults in the community, including those living with dementia. At the time of the inspection 15 people were receiving personal care services supported by seven care staff.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Systems in place to assess and monitor the quality of the service were not sufficiently robust to identify that improvements were needed in relation to staff recruitment and person-centred support plans.

Risk assessments did not always provide sufficient details, so staff could support people safely. People told us they felt safe using the service. Accidents and incidents were recorded and acted upon. People received their medicines safely. Staff followed infection control procedures.

People were supported by trained staff. Assessments were carried out prior to people joining the service to ensure their needs could be met. People were supported to maintain good health and had access to a range of health and social care service’s.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by caring and compassionate staff who provided dignified care and respected people’s privacy. Staff knew people well which ensured they provided support in line with their wishes. People were involved in the planning and review of their care.

Staff spoke positively about working for the provider and felt well supported. Staff were able to raise ideas for service improvement and these were listened to. There were procedures in place to respond to complaints. The provider had investigated and responded promptly to any concerns received.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 5 February 2019) and there were three breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection enough, improvement had not been made and the provider was still in breach of two regulations. This service has been rated requires improvement for the last two consecutive inspections.

Why we inspected

This was a planned inspection based on the previous rating.


We have identified breaches in relation to governance and the safe recruitment of staff at this inspection. Please see the action we have told the provider to take at the end of this report.

Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 8 May 2020

The service was not always safe.

Details are in our safe findings below.



Updated 8 May 2020

The service was effective.

Details are in our effective findings below.



Updated 8 May 2020

The service was caring.

Details are in our caring findings below.



Updated 8 May 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 8 May 2020

The service was not always well-led.

Details are in our well-led findings below.