• Doctor
  • GP practice

The Redbridge Surgery

Overall: Good read more about inspection ratings

49 Windermere Gardens, Ilford, Essex, IG4 5BZ (020) 8551 1513

Provided and run by:
Dr Rabia Qazi

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Redbridge Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Redbridge Surgery, you can give feedback on this service.

20 December 2019

During an annual regulatory review

We reviewed the information available to us about The Redbridge Surgery on 20 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

21 November 2018

During a routine inspection

This practice is rated as Good overall. (Previous rating 11 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at The Redbridge Surgery on 21 November 2018. We undertook this inspection as there had been a change in the partnership of the practice and as part of our continuous inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • The practice was aware of the cultural make-up of its population and delivered care and services accordingly. An example of this was the practice offering non- porcine gelatine based child vaccines (if requested)
  • Some patients found they could not always gain appointments which suited their needs.
  • There was a focus on continuous learning and improvement at all levels of the organisation.
  • The practice and PPG worked together to ensure that high quality care was delivered and could be accessed easily at the practice.

The areas where the provider should make improvements are:

  • Improve patient awareness to different methods of booking appointments including online appointments.
  • Consider ways of how to improve the practice uptake of bowel screening for relevant patients.
  • Continue to review the accessibility of services at the practice in relation to some of the low patient satisfaction scores recorded in the latest National GP Patient survey.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice