The Redbridge Surgery

Updated 8 January 2019

The Redbridge Surgery is located in a residential area of the London Borough of Redbridge. The practice is located on the ground floor of a two-floor converted residential premises. There is parking on the streets nearest to the practice. The nearest bus stop is approximately one minutes’ walk from the practice.

There are approximately 3700 patients registered at the practice. Statistics show medium to low levels of income deprivation among the registered population. Information published by Public Health England rates the level of deprivation within the practice population group as eight on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest. The registered population is higher than the national average for those aged between 14-18. Patients registered at the practice come from a variety of backgrounds including Asian, Western European, Eastern European and African Caribbean. Fifty one percent of patients have a long-standing health condition compared to the CCG average of 48%.

Care and treatment is delivered by one GPs full-time female GP principal along with two part-time locum GPs (one female and one male). The doctors provide, between them, 12 clinical sessions per week. The nursing team consists of one part-time female practice nurse, who delivers three-four sessions per week. Four administrative and reception staff work at the practice and are led by a practice manager.

The practice reception opening times are:-

8:00am – 7:00pm (Monday, Tuesday, Friday)

8:00am – 6:30pm (Wednesday,Thursday)

Appointments are available during the following times:-

9:30am - 12:30pm; 4:30pm - 6:30pm (Monday, Tuesday, Friday)

9:30am - 12:00pm; 4:00pm - 6:30pm (Tuesday)

9:30am - 12:30pm (Thursday)

Extended hours surgery run at the following times:-

6:30pm - 7:00pm (Monday, Wednesday)

6:30pm – 7:15pm (Friday)

Patients can book appointments in person, by telephone and online.

Patients requiring a GP outside of practice opening hours are advised to contact the NHS GP out of hours service on telephone number 111 or attend the local GP hub which is open until 8pm weekdays and between 9:00am and 6:00pm Saturday and Sunday.

The practice has a General Medical Services (GMS) contract. GMS contracts are nationally agreed between the General Medical Council and NHS England. The practice is registered to provide the following regulated activities:-

-Diagnostic and screening procedures

-Treatment of disease, disorder or injury

-Maternity and midwifery services

- Family Planning

Services at this practice have been commissioned by NHS Redbridge Clinical Commissioning Group (CCG).

Updated 8 January 2019

This practice is rated as Good overall. (Previous rating 11 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at The Redbridge Surgery on 21 November 2018. We undertook this inspection as there had been a change in the partnership of the practice and as part of our continuous inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• The practice was aware of the cultural make-up of its population and delivered care and services accordingly. An example of this was the practice offering non- porcine gelatine based child vaccines (if requested)
• Some patients found they could not always gain appointments which suited their needs.
• There was a focus on continuous learning and improvement at all levels of the organisation.
• The practice and PPG worked together to ensure that high quality care was delivered and could be accessed easily at the practice.

The areas where the provider should make improvements are:

• Improve patient awareness to different methods of booking appointments including online appointments.
• Consider ways of how to improve the practice uptake of bowel screening for relevant patients.
• Continue to review the accessibility of services at the practice in relation to some of the low patient satisfaction scores recorded in the latest National GP Patient survey.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 8 January 2019

Updated 8 January 2019

Updated 8 January 2019

Updated 8 January 2019

Updated 8 January 2019

Updated 8 January 2019