Rose Valley Medical Centre

Updated 15 September 2020

Rose Valley Medical Centre provides private general practitioner (GP) services treating both acute and chronic health problems. The majority of the service’s patients are from abroad who are not habitually resident in the UK and not entitled to NHS treatment. Patients pay privately for its services. The service is located at 374 Shooters Hill Rd, London, SE18 4LS. The provider rents a room on the ground floor of a shared building. There is a shared receptionist, reception area and toilet facilities which are provided by the building managers.

The service’s website is: www.rosevalleymedicalcentre.co.uk

The service offers a full range of blood tests, health screening, family planning, fertility investigations, sexual health, travel health and insurance medicals. They will arrange referrals to hospital consultants privately. X-rays and Ultrasound scans can also be arranged. The service is registered to provide the regulated activities of Diagnostic and screening procedures, and Treatment of disease, disorder or injury.

Consulting hours are:

Monday: 10am -4pm;

Tuesday, 1pm -4pm;

Wednesday, 7pm – 9pm (to follow-up on test results);

Thursday, 3pm – 7pm;

Friday, 7pm – 9pm (to follow-up on test results) and;

Saturday, 10am – 2pm.

The service is closed on Sundays. Appointments are pre-bookable by telephone, email or on the service’s website. The service does not accept walk-in appointments.

Updated 15 September 2020

At the inspection on 8 May 2019 we found there was no system or process to ensure that children attending the service were accompanied by an adult with parental responsibility. We reviewed this as part of this focussed inspection in September 2020 and found this issue had been addressed.

We also told the provider they should review and improve systems and processes for quality improvement including audits and improve governance processes, specifically related to reviewing the service’s written policies and procedures. These issues did not amount to breaches of the regulations. We checked these areas as part of this focussed inspection and found improvements had been made.

The provider provided examples of audits they had carried out and corresponding changes made to the service. For example, the provider added vitamin D tests to the standard battery of tests ordered for patients, as a result of findings of an audit they had carried out. They also described regular case reviews carried out for challenging or unique cases to identify learning and improvement points.

The provider described the governance processes put in place following the inspection in May 2019. This ensured their policies were reviewed and/or updated in an organised, recorded way and at regular intervals.

Rose Valley Medical Centre is a private doctors consultation service for adults and children delivered by a sole practitioner on a private, fee paying basis only.

We interviewed the provider remotely but did not request feedback from patients as part of this desk-based follow up inspection.

Our key findings were:

• The service had systems to assess, monitor and manage risks to patient safety.
• The service had a governance framework in place which supported the delivery of quality care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care