Charterhouse Care Home

Updated 25 March 2026

Date of Assessment: 15 and 16 April 2026. This assessment was due to concerns that had been raised in relation to consent and information sharing. However, these concerns were not substantiated during the inspection.

Charterhouse Care Home is a residential care home providing personal, nursing care caring for adults of all ages, physical disabilities and people living with dementia. At the time of the assessment 87 people were living at the service. We looked at all of the quality statements under the key questions safe, effective, caring, responsive and well led.

The provider demonstrated a strong, values-led culture with a clear focus on delivering safe, person-centred, and high-quality care. Systems promoted safety, learning, and continuous improvement, with effective safeguarding processes and good partnership working to support people’s needs. While most areas of care were well managed, improvements were needed in medicines management to ensure consistent safety and oversight.

People received effective care based on thorough assessments, evidence-based practice, and strong collaboration with healthcare professionals. Monitoring systems supported positive outcomes, including improved independence and health.

Care was consistently compassionate, respectful, and tailored to individual needs, with staff promoting independence, dignity, and meaningful engagement. People and relatives spoke highly of the caring culture and responsiveness of staff.

The service was responsive to people’s needs. People had good access to services, facilities, and opportunities, with strong support for communication, equality, and future planning.

Leadership was visible, supportive, and inclusive, fostering a positive culture where staff felt valued and able to speak up. There was a strong emphasis on workforce development, equality, and wellbeing, supported by robust governance and community partnerships.

The service delivered consistently high-quality care with strong leadership, innovation, and person-centred practice.

Updated 25 March 2026

Feedback about the service was extremely positive. People and their relatives consistently described staff as caring, approachable, and committed to providing person-centred support. One person told us, “Staff are very kind and always take the time to listen to me,” while another said, “I feel safe and well looked after here.” People were treated with dignity and as individuals, with staff making efforts to maintain independence and emotional wellbeing, particularly for those with complex needs such as dementia.

Relatives highlighted strong communication and support from management, especially during transitions into care, which helped ease what could be a distressing experience. One relative told us, “The staff kept us informed every step of the way, which made a difficult time much easier.” The service was described as safe, with a focus on both physical and emotional security. Leadership within units was seen as effective, with managers setting clear expectations and maintaining high standards of care despite pressures.

There was also positive feedback about the environment and activities, which contributed to a strong sense of “home” and enhanced people’s quality of life. One person shared, “It feels like my home, and there is always something going on if I want it.”