Archived: Magnolia Care Disability Services Limited

People’s experience of using this service: Relatives were very complimentary of the staff and the service they received. A relative told us, “The staff have been amazing they have turned our life around.” Another relative said, “I would highly recommend them, and I have, to other people.”

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for and supported by staff who had received the appropriate training. Staff were employed following the appropriate recruitment checks. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. There were safe medication procedures for staff to follow.

Staff had a good understanding of people’s preferences of care, staff promoted people’s independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported with their dietary requirements. People and their relatives were involved in the planning and review of their care. The registered manager had policies in place to respond to complaints. Support could be provided to people at the end of their life.

The registered manager had systems in place to monitor and provide good care and these were reviewed on a regular basis.

Rating at last inspection: The last rating for this service was Good. (last report published 19 September 2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor information and intelligence we receive about the service to ensure good quality is provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Magnolia Care Disability Services Limited is a small service that provides personal care and support to people living in their own homes. There were 6 people being supported by the service at the time of our inspection.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

This was the first inspection since the service was registered on 22 September 2016.

People told us they received care and support that met their individual needs. People and their relatives were involved in the development, planning and review of their care. Staff knew people well and treated them with dignity and respect.

Care plans were personalised and contained detailed information about people's support needs. Risk assessments were detailed and provided staff with appropriate information to ensure risks that were managed effectively to help keep people safe. Staff were aware of how to safeguard people and respond to any concerns in relation to suspected abuse. Medicines were managed safely.

People were supported by sufficient numbers of staff who had been recruited through a robust recruitment process which helped ensure staff were suited to work in this type of service. Staff received an induction when they commenced their employment at the service and received on-going training and support. Staff were well supported through individual supervisions, team meetings and had regular contact with office staff.

People were encouraged and supported to make their own decisions and to retain their independence where possible and their choices and views were respected. Their views were obtained through various processes which were in place to obtain feedback. A complaints procedure was in place and people knew how to complain if required.

The provider demonstrated they had systems and processes in place to monitor and improve the service to achieve a consistently good standard of care and support for people who used the service.