Background to this inspection
Updated
21 March 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection Team:
The inspection was carried out by one inspector.
Service and service type:
Magnolia Care Disability Care Services Limited is a domiciliary care agency. It provides personal care and support to people in their own home. At the time of our inspection they were providing approximately 200 care hours a week. Not all hours were for regulated activities, as they offered some companionship services to support people in the community.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure the provider or registered manager would be in the office to support the inspection. Inspection activity started on 4 March 2020 and ended on 5 March 2020. We visited the office location on 4 March 2020.
What we did:
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed previous reports and notifications that are held on the CQC database. Notifications are important events that the service must let the CQC know about by law.
During our inspection we spoke with four relatives. We spoke with the registered manager and two care workers. We reviewed two care files, two staff files and records held in relation to the running of the service.
Updated
21 March 2020
About the service: Magnolia Disability Care Services Limited provides personal care and support to people and children who require assistance in their own home. Some of the people they support have complex care needs and have limited communication due to this we spoke with relatives. Only a small number of people received a regulated activity, the service also offered companionship and community support.
People’s experience of using this service: Relatives were very complimentary of the staff and the service they received. A relative told us, “The staff have been amazing they have turned our life around.” Another relative said, “I would highly recommend them, and I have, to other people.”
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for and supported by staff who had received the appropriate training. Staff were employed following the appropriate recruitment checks. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. There were safe medication procedures for staff to follow.
Staff had a good understanding of people’s preferences of care, staff promoted people’s independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
People were supported with their dietary requirements. People and their relatives were involved in the planning and review of their care. The registered manager had policies in place to respond to complaints. Support could be provided to people at the end of their life.
The registered manager had systems in place to monitor and provide good care and these were reviewed on a regular basis.
Rating at last inspection: The last rating for this service was Good. (last report published 19 September 2017).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor information and intelligence we receive about the service to ensure good quality is provided to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk