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This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 13 January 2021

During an inspection looking at part of the service

Anson Court is a 'care home' providing accommodation, nursing and personal care. It is registered to provide a service for up to 75 people. The service was supporting 69 people at the time of the visit, six of those people were in hospital.

We found the following examples of good practice.

¿ The staff at the home helped people to keep in touch with their families and friends. Physical visits within the home had stopped due to the national lockdown. There were phone and video calls and letters and postcards.

¿ At Christmas each unit had a socially distanced video party with an online singer and families could log in and join in. In addition to this all relatives were sent a Christmas card with a photo of the person and a personalised message.

¿ Staff were seen engaging well with people. People told us staff worked hard to limit the impact of the restrictions on them.

¿ The individual units were being managed as cohorts so people living on those units could socialise with each other, if they were not isolating. Staff worked on the same units to reduce the risk of cross infection.

¿ The provider had developed policies, procedures and risks assessments for managing the service in relation to COVID-19. Staff told us the management team checked they were working safely.

¿ When people moved into the home or returned from hospital, they were required to isolate in their rooms, for a set period of time, even if they had a negative test. Staff were clear on what it meant to isolate and what symptoms of COVID-19 to look out for.

¿ There was clear signage and guidance displayed.

¿ Staff received training on donning and doffing Personal Protective Equipment (PPE), infection control and COVID-19. They told us they felt very supported and had enough information to do their jobs.

Further information is in the detailed findings below.

Inspection carried out on 21 October 2020

During an inspection looking at part of the service

Anson Court is a 'care home' providing accommodation and personal care. It is registered to provide a service for up to 75 people. The service was supporting 72 people at the time of the visit.

We found the following examples of good practice.

¿ The service had introduced video calls to help people stay in contact with their families and friends. Letters and cards were sent and a social media page was set up so relatives could see their family members participating in events and activities. When visits were safe to go ahead, there were effective systems in place to facilitate these.

¿ The individual units were being managed as social bubbles so people living on those units could enjoy a range of activities together and eat meals together. Staff mainly worked on the same units to reduce the risk of cross infection and to establish relationships with people.

¿ The provider had developed policies, procedures and risks assessments for managing the service in relation to COVID 19.

¿ When a person was new to the home or returning from hospital, they isolated for a set period of time, even if they had a negative test. Guidance on isolation dates was displayed so the person and staff knew how long this needed to be. Staff were clear on what it meant to isolate.

¿ Staff received training and told us they felt supported and equipped for their roles.

Further information is in the detailed findings below.

Inspection carried out on 13 March 2018

During a routine inspection

This inspection was carried out on 13 March 2018 and was unannounced. This was the first inspection since they were registered with the Care Quality Commission on 14 November 2017. Many of the people and the staff had moved from another of the provider’s location to this new purpose built building.

Anson Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Anson Court provides accommodation for up to 75 people. Some of these people live with dementia, old age and physical disability. The home is not currently registered to provide nursing care but an application was in progress to provide nursing care at the time of the inspection. At the time of the inspection there were 45 people living there.

The service had a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The service was run by a management team that knew people well and had a people first outlook. There were quality assurance systems in place and these identified shortfalls allowing for appropriate remedial action to be taken. People, relatives and staff were positive about the management of the service.

People’s care needs, for all aspects of their lives, needed to be met consistently. Care records at times had gaps that did not allow for effective review of people’s wellbeing. There was also a need for further development was needed in relation to activities. People’s feedback was sought, although this had only commenced recently.

People felt safe and were supported by sufficient staff who had undergone appropriate recruitment process. Medicines were managed safely and risks were identified and management plans were in place to mitigate these risks. The management team shared learning from any events such as medicine errors, themes from incident analysis or complaints.

People were supported in accordance with the principles of the Mental Capacity Act. People were supported by staff who were trained and had opportunities for supervision.

People were encouraged to eat a healthy and balanced diet and there was appropriate access to health and social care professionals. We found the design of the building promoted a friendly and welcoming environment.

People were supported by staff who were respectful and kind. We found that privacy and dignity was promoted in most instances. Confidentiality was maintained.