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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 2 February 2021

Anson Court is a 'care home' providing accommodation, nursing and personal care. It is registered to provide a service for up to 75 people. The service was supporting 69 people at the time of the visit, six of those people were in hospital.

We found the following examples of good practice.

¿ The staff at the home helped people to keep in touch with their families and friends. Physical visits within the home had stopped due to the national lockdown. There were phone and video calls and letters and postcards.

¿ At Christmas each unit had a socially distanced video party with an online singer and families could log in and join in. In addition to this all relatives were sent a Christmas card with a photo of the person and a personalised message.

¿ Staff were seen engaging well with people. People told us staff worked hard to limit the impact of the restrictions on them.

¿ The individual units were being managed as cohorts so people living on those units could socialise with each other, if they were not isolating. Staff worked on the same units to reduce the risk of cross infection.

¿ The provider had developed policies, procedures and risks assessments for managing the service in relation to COVID-19. Staff told us the management team checked they were working safely.

¿ When people moved into the home or returned from hospital, they were required to isolate in their rooms, for a set period of time, even if they had a negative test. Staff were clear on what it meant to isolate and what symptoms of COVID-19 to look out for.

¿ There was clear signage and guidance displayed.

¿ Staff received training on donning and doffing Personal Protective Equipment (PPE), infection control and COVID-19. They told us they felt very supported and had enough information to do their jobs.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 2 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 2 February 2021

Caring

Good

Updated 2 February 2021

Responsive

Requires improvement

Updated 2 February 2021

Well-led

Good

Updated 2 February 2021