The Care Quality Commission
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  • Homecare service

Seva Line Limited

Overall: Good read more about inspection ratings

19 Chorley Old Road, Bolton, Lancashire, BL1 3AD (01204) 370023

Provided and run by:
Sevaline Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

Our view of the service
About the service

Seva Line Limited is a homecare agency providing care and support to people living in their own homes and flats. At the time of the inspection the service was supporting 42 people with tasks related to personal hygiene, eating and medication administration.

Who the service is for

The service supports younger and older people some of whom have a diagnosis of dementia, mental health needs or a physical disability who live in their own homes. The service supports people from different ethnic backgrounds who speak a variety of languages.
 

Key findings


The service was previously rated as good. We carried out this assessment from 19th April to 4th June to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
People were supported by enough staff who had the skills and knowledge to support them safely, and were recruited safely. Staff received adequate training and regular supervisions, which ensured competency and compliance.


Accidents and incidents were logged with information about the actions taken and a complaints file included learning that could be taken to help to drive improvement in the service.
Risks were assessed and people and their families were involved in this process. There were effective systems in place to safeguard people from abuse.
Medicines were administered safely with good protocols included to guide staff on when to administer “as required” medications. Medication audits identified areas where improvements could be made.
Care plans were created with the person and their families where appropriate and included relevant information about their care and support needs and interests. People were supported according to their individual needs, by staff who were caring, compassionate and familiar to them. People were supported by staff who spoke their native language to ensure there were no communication barriers.
People received person centered care and staff liaised with other healthcare professionals to ensure their needs were met. People’s independence was promoted through a variety of reasonable adjustments used in their homes to ensure they could access care and support according to their needs and mobility.


The provider’s vision was shared across the staff group through regular meetings and appraisals focusing on delivering high quality care and treating each person as an individual, ensuring that they felt valued and listened to. The registered manager was supportive and approachable and fostered an open culture where staff felt comfortable to raise concerns and were confident they would be dealt with appropriately.


There was an effective structure within the service ensuring accountability and support. People who used the service and their families spoke highly of the management and how the service was run. We saw evidence of learning and development and a drive to continuously improve the service and ensure everyone received high quality, person centred care.
 

8 August 2018

During a routine inspection

This announced inspection took place on 08 and 10 August 2018. At our last inspection on 08 and 09 June 2015 the service was given an overall rating of good but there was one breach of regulations in relation to staff receiving training in recognising and responding to abuse.

Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve the key question of safe to at least good. The service then relocated to a new address due to an unforeseen closure of the building in which they were situated and this is the first inspection undertaken since the service registered with CQC at their new location address.

At this inspection we found the provider had taken the necessary remedial action and was now meeting the requirements of the regulations; staff had now received training in safeguarding vulnerable adults.

Sevaline is a domiciliary care agency and is based on Chorley Old Road, close to the town centre of Bolton and is a ‘preferred provider’ for the local authority. It provides personal care to people living in their own houses and flats in the community. It provides a service to older and younger adults. Support is offered between 7am and 10pm seven days a week. The service provides staff who can speak a variety of different languages to meet the needs of people living in the local community.

Not everyone using Sevaline receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are “registered persons”. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the time of inspection thirty-two people were using the service.

People who used the service, their relatives and professionals we contacted told us they felt the service was safe. There were appropriate risk assessments in place with guidance on how to minimise the risks such as the administration of medication and using manual equipment.

Recruitment of staff was robust and there were sufficient staff to attend to people’s needs. Rotas were flexible and could be adjusted according to changing need. Staff were deployed who understood the culture and the language of the people they supported. Most care staff had been in employment with the service for several years and this ensured consistency of care staff.

Medication policies were appropriate and comprehensive and we observed medicines were administered safely, and staff were knowledgeable about medicines administration processes.

People’s care plans were person centred and contained information about people’s preferences and wishes. Care plans included appropriate personal and health information and were up to date.

People told us that should there be a need to complain they felt confident in talking to the manager directly and that they had regular discussions with management.

People who used the service and their relatives told us the staff were caring and kind. We observed staff interacting with people who used the service in a kind and considerate manner, ensuring people’s dignity and privacy were respected.

There was an appropriate complaints procedure in place and we saw that complaints were followed up in a timely manner.

Staff had received training in the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards and were knowledgeable about this area.

People who used the service and their relatives spoke favourably about how the service was managed. Staff comments regarding the manager were also positive and they told us they felt supported and listened to.

The service had a business continuity plan in place which covered areas such as loss of access to the office, loss of staff, loss of utilities and key suppliers, and the action to be taken in each event.