Seva Line Limited

Updated 7 June 2026

Our view of the service
About the service

Seva Line Limited is a homecare agency providing care and support to people living in their own homes and flats. At the time of the inspection the service was supporting 42 people with tasks related to personal hygiene, eating and medication administration.

Who the service is for

The service supports younger and older people some of whom have a diagnosis of dementia, mental health needs or a physical disability who live in their own homes. The service supports people from different ethnic backgrounds who speak a variety of languages.
 

Key findings

The service was previously rated as good. We carried out this assessment from 19th April to 4th June to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
People were supported by enough staff who had the skills and knowledge to support them safely, and were recruited safely. Staff received adequate training and regular supervisions, which ensured competency and compliance.

Accidents and incidents were logged with information about the actions taken and a complaints file included learning that could be taken to help to drive improvement in the service.
Risks were assessed and people and their families were involved in this process. There were effective systems in place to safeguard people from abuse.
Medicines were administered safely with good protocols included to guide staff on when to administer “as required” medications. Medication audits identified areas where improvements could be made.
Care plans were created with the person and their families where appropriate and included relevant information about their care and support needs and interests. People were supported according to their individual needs, by staff who were caring, compassionate and familiar to them. People were supported by staff who spoke their native language to ensure there were no communication barriers.
People received person centered care and staff liaised with other healthcare professionals to ensure their needs were met. People’s independence was promoted through a variety of reasonable adjustments used in their homes to ensure they could access care and support according to their needs and mobility.

The provider’s vision was shared across the staff group through regular meetings and appraisals focusing on delivering high quality care and treating each person as an individual, ensuring that they felt valued and listened to. The registered manager was supportive and approachable and fostered an open culture where staff felt comfortable to raise concerns and were confident they would be dealt with appropriately.

There was an effective structure within the service ensuring accountability and support. People who used the service and their families spoke highly of the management and how the service was run. We saw evidence of learning and development and a drive to continuously improve the service and ensure everyone received high quality, person centred care.
 

Updated 7 June 2026

People and their relatives spoke positively about their experience of the service and the care they received.
People described positive relationships with staff and told us they were treated with dignity and respect. One person said, “They are friendly, patient and very attentive” and another commented, “They are definitely friendly and caring towards (them) and treat (them) with kindness.” Relatives told us, “They are very thoughtful about (their) dignity and will always protect (them) when using the toilet” and “They are so caring and thoughtful. Always asking about whether (they are) comfortable and satisfied.”
People told us they felt safe and reassured by staff who understood their needs and delivered care in a consistent and supportive way. We received comments such, “Yes, (they are) very safe. There are always 2 carers to help move (them) and there have never been any concerns.” Another relative told us, “The carers are regular ladies who understand (name) very well and know exactly how to keep (them) safe.”
People told us staff arrived on time, stayed for the expected duration, and were flexible in meeting their needs. One person told us, “They pretty much arrive as they should and never miss a call.” A relative said, “There is no problem with the times they arrive or go and they always do an amazing job of looking after (them).”
People valued the support they received and said time was taken to make sure they were happy and received the correct level of care. One family member said, “They will always make sure (name) is happy before they do anything and never force (them) to do something (they are) not happy with.” Another commented, “The staff seem to be knowledgeable and understand (their) needs well.”
Continuity of care was consistently experienced and valued by people using the service. People also had their preferences of gender for their carers respected, ensuring people were comfortable with the support they received. One person told us, “The carers are the same familiar faces and all men, which (they) prefer and therefore feels comfortable.”
People and their relatives spoke positively about the involvement they had in care and communication with the service. Regular reviews and contact with staff and management helped people feel listened to and supported. One person said, “The carers are very observant and if they see something is different or needs changing, they will contact the family to discuss it.” Another commented, “They are brilliant at communicating with me. Even the smallest change, they will ring and tell me.”