Archived: Sunrise Home Care Services Ltd

Sunrise Home Care Services Ltd provides domiciliary care to people living in their own homes. The agency was providing the regulated activity of personal care to one person at the time of this visit.

The agency had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The person using the service told us that staff treated them with dignity and respect. They were happy with the care and support being provided to them.

Staff said they were supported to carry out their roles effectively and could contact the registered manager if required. They received training relevant to the care and support they provided.

The registered manager and staff understood the principles of the Mental Capacity Act 2005 (MCA). Staff were aware of the need to obtain people’s consent prior to them providing any care and support.

There was a system for dealing with concerns and complaints. The person using the service said they felt able to raise any concerns with the staff or the registered manager.

Systems were in place to assess and monitor the quality of the service. These included obtaining the views of people who used the service and monitoring the quality of service provided through spot checks, questionnaires and face to face contact.

Sunrise Home Care Services Ltd provides domiciliary care to people living in their own homes. The agency was providing the regulated activity of personal care to one person at the time of this inspection. The service has therefore been inspected but not rated as we did not have sufficient information to form a robust judgement and provide a quality rating.

The agency had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The person using the service told us that care staff spoke to them politely and treated them with dignity and respect. They were positive about the care and support being provided to them.

Staff felt supported to carry out their roles effectively and were in regular contact with the registered manager. They received training relevant to the care and support they provided.

The registered manager and staff understood the principles of the Mental Capacity Act 2005 (MCA). Staff were aware of the need to obtain people’s consent prior to them providing any care and support.

There was a system for dealing with concerns and complaints. The person using the service felt comfortable in speaking to the registered manager if they had any issues.

The provider's arrangements for safeguarding people against the risk of abuse or harm had been improved and required staff recruitment checks were now being carried out by the agency.

We found that the provider was aware of the need to keep CQC appropriately informed about registration changes at the service. The manager named in this report had left the service and we were informed that an application to register a new manager was to be submitted shortly.

There was one person using the service at the time of our inspection and we were told that the agency had recently started to provide a domiciliary service within the last six months. We met with the registered provider; new acting manager and secretary for the agency. Following our visit we spoke on the telephone with the person who used the service and two members of staff.

The person using the service told us they had one carer who visited them every day but they were 'not happy' because their carer could not cook the food they preferred. We saw that the agency was making efforts to address their preferences. We spoke with the carer who had also reported the person's concerns to management.

The person using the agency had a care and support plan in place, which was current and outlined their agreed care arrangements. This meant staff had the information they needed to meet the person's individual needs.

Staff told us management were supportive and that they liked working for the agency. One member of staff said, 'They ask how you are coping' and 'When you have a problem, they try to solve it.'

We found that the provider's arrangements for safeguarding people against the risk of abuse or harm were in need of improvement. The required staff recruitment checks were not being carried out by the agency. This meant there was a risk of people using the service being supported by staff who may not be suitable to work with vulnerable adults.

The provider had not kept us appropriately informed about registration changes at the service.