Archived: Sunrise Home Care Services Ltd

Updated 23 September 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Prior to our inspection we reviewed the information we held about the service. This included any safeguarding alerts and outcomes, complaints, previous inspection reports and notifications that the provider had sent to CQC. Notifications are information about important events which the service is required to tell us about by law.

This announced inspection was carried out by one inspector and took place on 29 June 2017.

We spoke with a range of people about this service either in person or by telephone. They included the registered manager, one staff member and the person who used the service.

We also spent time looking at records. We checked care documents in relation to the person who received care and support and three staff files. We reviewed records about staff training and support, as well as those related to the management and quality of the service.

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Updated 23 September 2017

This inspection took place on 29 June 2017 and was announced. We gave notice of the inspection to ensure the registered manager was available at their office to talk with us. At our last inspection in March 2016 the provider met the regulations we inspected.

Sunrise Home Care Services Ltd provides domiciliary care to people living in their own homes. The agency was providing the regulated activity of personal care to one person at the time of this visit.

The agency had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The person using the service told us that staff treated them with dignity and respect. They were happy with the care and support being provided to them.

Staff said they were supported to carry out their roles effectively and could contact the registered manager if required. They received training relevant to the care and support they provided.

The registered manager and staff understood the principles of the Mental Capacity Act 2005 (MCA). Staff were aware of the need to obtain people’s consent prior to them providing any care and support.

There was a system for dealing with concerns and complaints. The person using the service said they felt able to raise any concerns with the staff or the registered manager.

Systems were in place to assess and monitor the quality of the service. These included obtaining the views of people who used the service and monitoring the quality of service provided through spot checks, questionnaires and face to face contact.