- Dentist
Steyning Dental Care Limited Also known as South Cliff Dental Group Steyning
Assessment report published 27 May 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 24 February 2026.
We found the practice had met all regulations.
Infection control procedures reflected national guidance.
Staff provided care and treatment in line with current guidance.
They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Improvements should be made to the system for managing the risk associated with the provision of conscious sedation, management of hazardous substances, lone working and the use of sharps.
Recruitment procedures reflected current legislation. However, these had not been consistently followed for all staff.
Although there was a leadership structure, a culture of continuous improvement and quality assurance was not embedded.
Steyning Dental Care Limited is part of South Cliff Dental Group. The practice is in Steyning, West Sussex and provides NHS and private dental care and treatment for adults and children. They also hold an NHS contract to provide dental treatments to adults under intravenous conscious sedation.
The practice is located within Steyning Health Centre, where a number of different health care organisations are located. There was step-free access to the health centre and car parking spaces were available in the neighbouring pay and display carpark. There were dedicated parking spaces for disabled people directly outside the health centre.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 21 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 trainee dental nurses, 2 dental therapists, 1 receptionist, 2 members of the head offices team and the practice manager.
People's experience of this service
On the day of our inspection, we received feedback from 15 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “friendly practice, extremely polite”, “environment is safe and hygienic”, “very friendly staff, very efficient and on time”, “staff always take extra time to help explain things further if needed”, “reception staff are friendly and efficient” and “treatments are always explained and discussed in advance”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients reported that they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients reported that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.