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Bright Care Agency Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 21 March 2020

About the service

Bright Care Agency is a domiciliary care agency providing personal care to 15 people in their own homes. Not everyone who uses this kind of service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider had taken steps to improve the service and ensure people received safer care. Quality assurance systems had been designed to ensure people had safe support with their medicines and improvements were made to the timeliness of their care. People and staff told us they had seen some improvements but there were still further improvements to be made.

People were supported by the same carers more regularly which enabled them to build relationships together. Staff told us this was an improvement and they were able to get to know people better and understand their needs. People had been asked to provide their feedback about the service, and we saw that feedback of the service was improving.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (published 22 November 2019).

Why we inspected

We undertook this targeted inspection to check whether the Warning Notice we previously served in relation to Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 had been met. The overall rating for the service has not changed following this targeted inspection and remains Requires Improvement.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 22 November 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 22 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Requires improvement

Updated 22 November 2019

The service was not always caring.

Details are in our caring findings below.

Responsive

Requires improvement

Updated 22 November 2019

The service was not always responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 21 March 2020

The service was not always well-led.

Details are in our well-led findings below.