We carried out a review of the data available to us about Integrity Care and Support on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Integrity Care and Support, you can give feedback on this service.
Integrity Care and Support is a domiciliary care service which provides personal care to people living in their own homes. CQC only inspects where people receive support with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection five people were receiving support with personal care.
People's experience of using this service and what we found
People were supported by staff who wore personal protective equipment to protect them from the risk of infection. However, staff were not carrying out their own COVID-19 tests at the required frequency.
Risks to the people’s health and well-being were identified and addressed. People were supported by staff they were familiar with, which enabled them to develop good relationships.
People were supported by staff with training about how to protect them from the risk of abuse and safely administer their prescribed medicines.
People’s personal care needs were assessed. People and their relatives were supported to participate in the planning and reviewing of individual care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care and support that respected their dignity and privacy and promoted their independence. They were provided with information about how to make a complaint and their feedback was welcomed.
The provider operated effective quality monitoring systems and sought feedback from people using the service. Checks were undertaken to ensure staff acted in a caring way and properly followed people's individual care and support plans.
For more details, please see full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 02 October 2017 and this is the first inspection.
Why we inspected
This was a planned inspection to provide a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.