Updated 28 July 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service two days’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.
Inspection activity commenced on 13 May 2022 with a visit to the office location and concluded on 16 June 2022.
What we did before the inspection
We reviewed information we had received about the service since their registration. The provider was not asked to submit a provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We reviewed a range of records which included the care and support plans for four people and the staff files for five people, in relation to recruitment, training, supervision and appraisals. We also reviewed records related to the management of the service, which included minutes of team meetings, policies and procedures and quality assurance checks.
We spoke with the registered manager, deputy manager and the training and recruitment manager.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We spoke by telephone with
three people who used the service and four relatives for their views about the quality of the service. We received comments from five health and social care professionals with knowledge about the service. We spoke by telephone with five members of the staff team. We held a remote meeting with the registered manager and the deputy manager on 16 June 2022 to provide feedback for the inspection.