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Inspection carried out on 28 June 2018

During a routine inspection

The inspection took place on 28 June and we completed telephone calls to people and relatives on the 2 and 3 July 2018. This was the first inspection since the service registered with CQC on 29 June 2017. At this inspection we found that the registered manager was meeting the regulations.

Bee's Care Limited is a domiciliary care service that provides care and support to people in their homes. CQC only inspects the service being received by people provided with personal care. At the time of our inspection, Bee's Care Limited was providing personal care to eight people.

There was a registered manager in post who had registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The Provider of Bees Care Limited was also the registered manager for this service.

Staff had received training in how to safeguard people from abuse and understood how to report concerns, both internally and externally.

Staff received training and refresher updates relevant to their roles and had regular supervision meetings to discuss and review their development and performance.

Trained staff helped people to take their medicines safely and at the right time.

Safe and effective recruitment practices were followed to help ensure that all staff were suitably qualified and experienced. Arrangements were in place to ensure there were sufficient numbers of staff available to meet people’s individual needs.

People and relatives were positive about the skills, experience and abilities of staff who worked at their homes.

People were supported to maintain good health and had access to health and social care professionals when necessary. They were supported with a healthy balanced diet that met their individual needs.

Staff obtained people’s consent before providing personal care and support, which they did in a kind and compassionate way.

Staff had developed positive and caring relationships with the people they cared for.

People were involved in the planning, delivery and reviews of the care and support provided.

The confidentiality of information held about people's medical and personal histories were securely maintained.

The registered manager completed regular audits and monitored the quality of the service provided. Staff understood their roles and responsibilities.