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Inspection Summary


Overall summary & rating

Good

Updated 1 August 2018

The inspection took place on 28 June and we completed telephone calls to people and relatives on the 2 and 3 July 2018. This was the first inspection since the service registered with CQC on 29 June 2017. At this inspection we found that the registered manager was meeting the regulations.

Bee's Care Limited is a domiciliary care service that provides care and support to people in their homes. CQC only inspects the service being received by people provided with personal care. At the time of our inspection, Bee's Care Limited was providing personal care to eight people.

There was a registered manager in post who had registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The Provider of Bees Care Limited was also the registered manager for this service.

Staff had received training in how to safeguard people from abuse and understood how to report concerns, both internally and externally.

Staff received training and refresher updates relevant to their roles and had regular supervision meetings to discuss and review their development and performance.

Trained staff helped people to take their medicines safely and at the right time.

Safe and effective recruitment practices were followed to help ensure that all staff were suitably qualified and experienced. Arrangements were in place to ensure there were sufficient numbers of staff available to meet people’s individual needs.

People and relatives were positive about the skills, experience and abilities of staff who worked at their homes.

People were supported to maintain good health and had access to health and social care professionals when necessary. They were supported with a healthy balanced diet that met their individual needs.

Staff obtained people’s consent before providing personal care and support, which they did in a kind and compassionate way.

Staff had developed positive and caring relationships with the people they cared for.

People were involved in the planning, delivery and reviews of the care and support provided.

The confidentiality of information held about people's medical and personal histories were securely maintained.

The registered manager completed regular audits and monitored the quality of the service provided. Staff understood their roles and responsibilities.

Inspection areas

Safe

Good

Updated 1 August 2018

The service was safe.

People were kept safe by staff trained to recognise and respond effectively to the risks of abuse.

Safe and effective recruitment practices were followed to help ensure that all staff were fit, able and qualified to do their jobs.

Sufficient numbers of staff were available to meet people’s individual needs at all times.

Staff were punctual and people were informed if staff were running late.

People were supported to take their medicines safely by trained staff.

Effective

Good

Updated 1 August 2018

The service was effective.

Consent was obtained by staff before care and support was provided.

People were supported by staff who were trained and received the appropriate support.

People were assisted with a healthy balanced diet where required.

People had their day to day health needs met with access to health and social care professionals when necessary.

Staff promoted people's choice and independence..

Caring

Good

Updated 1 August 2018

The service was caring

People were cared for in a kind and compassionate way by staff who knew them well and were familiar with their needs.

People were involved in the planning, delivery and reviews of the care and support they received.

People’s privacy and dignity was promoted.

Confidentiality of personal information had been maintained.

Responsive

Good

Updated 1 August 2018

The service was responsive.

People received personalised care that met their needs and took account of their preferences and personal circumstances.

Guidance made available to staff enabled them to provide person centred care and support.

People and their relatives were confident to raise concerns which were dealt with promptly.

Well-led

Good

Updated 1 August 2018

The service was well led.

People, staff and relatives were all positive about the service.

Effective systems were in place to quality assure the services provided, manage risks and drive improvement.

Staff understood their roles and responsibilities and felt supported by the provider.