Archived: The Treatment Rooms, London

Updated 10 January 2020

The Treatment Rooms is operated by RDA Medical Limited. The service opened in 2017. It is a private clinic in London and primarily serves the local communities.

The hospital also offers cosmetic procedures such as Botox injections. We did not inspect this service because these types of injections do not fall within CQC’s scope of registration.

Dr Dilan Fernando is the CQC nominated individual and medical director. Dr Roshan Vara is the CQC registered manager, and the managing director of the service. Both doctors are responsible for running the service and perform hair transplant surgery. Both doctors are registered with the General Medical Council.

The provider did not employ any other permanent staff. A hair technician was hired on an ad hoc basis to support the surgeons for procedures as required.

The clinic is open Monday to Saturday and patients are seen by appointment only. Patients who had surgery had access to the surgeons through a dedicated telephone number, which they were given following an operation.

Updated 10 January 2020

The Treatment Rooms is operated by RDA Medical Limited. The service has no inpatient beds. Facilities include one procedure room and one consultation room.

The service provides hair transplant surgery.

We inspected this service using our comprehensive inspection methodology. We carried out a short-announced inspection on 5 November 2019.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

Services we rate

We have not rated this service before. We rated it as Good overall.

We found good practice:

• The service made sure that staff completed mandatory training.

• The service monitored the effectiveness of care and treatment and used the findings to improve them.

• The service was patient centred and organised to consider patients’ individual needs.

• The service had suitable premises and equipment and looked after them well.

• There were governance systems to monitor and improve high quality of care.

Dr Nigel Acheson

Deputy Chief Inspector of Hospitals (London)

Updated 10 January 2020

Surgery was the main activity.

We rated this service as good because it was safe, effective, caring, responsive and well-led.