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Newbury Green Medical Practice Good

This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 14/08/2018

During a routine inspection

This practice is rated as Good overall. This is the first time the practice has been inspected.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Newbury Green Medical Practice on 14 August 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they could access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • The practice should document discussions and learning around complaints.
  • The infection control lead should have training to support this role.
  • The practice should monitor the use of vaccines in the fridge so that any out of date medicines are disposed of.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.