02 July 2019
During a routine inspection
This service is rated as Requires improvement. This service was not inspected before.
The key questions are rated as:
Are services safe? – Requires improvement
Are services effective? – Requires improvement
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Requires improvement
We carried out an announced comprehensive inspection at, The Courthouse Clinics Body Limited Wimpole St. The service is registered with the Care Quality Commission to provide; Surgical Procedures, Diagnostics and Screening and Treatment of Disease, Disorder and Injury. Courthouse Clinics Body Limited Wimpole St provides a range of non-surgical cosmetic interventions, for example anti-aging aesthetic procedures and laser hair removal which are not within CQC scope of registration. Therefore, we did report on these services. We were told by the managers on site that, Fat Freezing, skin tightening, Vitamin IV Infusions were no longer being provided from the clinic. The provider Courthouse Clinics Body Limited has seven other locations nationally registered with CQC providing a range of face, non- medicinal weight loss, body and skin treatments privately.
One of the directors is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered people. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The clinic manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We received patient feedback on the service through nine CQC comment cards. All were positive about the service they received and were very complimentary about the staff and the convenience of the services offered.
Our key findings were:
•Staff dealt with patients with kindness and respect and involved them in decisions about their care.
•The clinic did not provide care in a way that kept patients safe and protected them from avoidable harm.
•There was no defibrillator for use on site and no risk assessment had had undertaken to mitigate the lack of a defibrillator.
•The way the clinic was led and managed did not promote the delivery of high-quality, person-centred care.
We identified regulations that were not being met and the provider must:
•Ensure effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
You can see full details of the regulations not being met at the end of this report.