Archived: Courthouse Clinics Body Limited Wimpole St

Updated 31 October 2019

Courthouse Clinics Body Limited Wimpole Street is located at;

30B Wimpole Street

London

W1G 8YB

The provider is registered with CQC to provide the following activities:

• Diagnostic and Screening procedures
• Treatment of Disease, Disorder, Injury (TDDI)
• Surgical procedures

The clinic provides a range of services including the delivery of non-medicinal weight loss under the supervision of a qualified doctor. According to the provider only twenty five percent of services delivered are regulated by the Care Quality Commission, which is the non- medicinal weight loss. Therefore, this inspection report only covers on this aspect of the service.

The clinic does not provide services to patients below 18 years of age.

The clinic is based in central London. The service is provided across two floors. The service is open from 9am to 20:30pm Monday to Thursday with the exception of Fridays and Saturdays when the service is open between 9am to 5pm and 9am to 16:30pm respectively.

Patients can access appointments by telephone or in person. The clinic uses the services of visiting doctors. There is a clinic manager and administrative staff on site. The service uses a call centre located at one of the providers locations to answer calls and carry out other administrative duties across the providers other locations.

During our visit we talked to staff, observed the premises and reviewed documents.

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection

Updated 31 October 2019

This service is rated as Requires improvement. This service was not inspected before.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Requires improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Requires improvement

We carried out an announced comprehensive inspection at, The Courthouse Clinics Body Limited Wimpole St. The service is registered with the Care Quality Commission to provide; Surgical Procedures, Diagnostics and Screening and  Treatment of Disease, Disorder and Injury. Courthouse Clinics Body Limited Wimpole St provides a range of non-surgical cosmetic interventions, for example anti-aging aesthetic procedures and laser hair removal which are not within CQC scope of registration. Therefore, we did report on these services. We were told by the managers on site that, Fat Freezing, skin tightening, Vitamin IV Infusions were no longer being provided from the clinic. The provider Courthouse Clinics Body Limited has seven other locations nationally registered with CQC providing a range of face, non- medicinal weight loss, body and skin treatments privately.

One of the directors is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered people. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The clinic manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received patient feedback on the service through nine CQC comment cards. All were positive about the service they received and were very complimentary about the staff and the convenience of the services offered.

Our key findings were:

•Staff dealt with patients with kindness and respect and involved them in decisions about their care.

•The clinic did not provide care in a way that kept patients safe and protected them from avoidable harm.

•There was no defibrillator for use on site and no risk assessment had had undertaken to mitigate the lack of a defibrillator.

•The way the clinic was led and managed did not promote the delivery of high-quality, person-centred care.

We identified regulations that were not being met and the provider must:

•Ensure effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

You can see full details of the regulations not being met at the end of this report.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care