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Victoria House Good Also known as Victoria House North East Limited

Inspection Summary


Overall summary & rating

Good

Updated 20 September 2019

About the service

Victoria House is a residential care home converted from three terraced houses. Residential care is provided for people with a learning disability, physical disability or those with autism. The service provides personal care and support to up to nine people. At the time of the inspection there were nine people living at the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People received person-centred care which met their needs. A plan was in place for the ongoing review of care plans and risk assessments to ensure they reflected the support people received. People were encouraged to be independent and measures were identified to mitigate the risks they were exposed to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they felt safe. Systems were in place for reporting and responding to any allegations of abuse. Staff knew how to safeguard people and were confident to raise any concerns. The deputy manager was the identified safeguarding officer for the service.

There were enough staff deployed to meet the needs of people and staff worked flexibly to accommodate this. Staff were recruited safely and received training relevant to their job role to enable them to work effectively. Staff received supervision and appraisal in line with the provider’s policy and staff told us they felt supported by the management team.

Staff were polite and treated people with dignity and respect. The cultural needs of people were considered in the planning of care and individuals were involved and consulted in how they wanted support to be delivered. Systems were in place to communicate information to people in a way to maximise their understanding.

People were encouraged to be independent and links were established with the local community. Opportunities were available for people to engage in a range of activities and social events of their choice. Relevant referrals were made to health and social care professionals and staff followed their advice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 23 August 2018) and there were breaches of good governance and safe care and treatment. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 September 2019

The service was caring.

Details are in our safe findings below.

Responsive

Good

Updated 20 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 20 September 2019

The service was well-led.

Details are in our well-led findings below.