• Care Home
  • Care home

Gracelands Care Home

Overall: Good read more about inspection ratings

Belmangate, Guisborough, Cleveland, TS14 7BD (01287) 639351

Provided and run by:
Gracelands Care Home Limited

Latest inspection summary

On this page

Background to this inspection

Updated 7 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was conducted by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The Expert by Experience made telephone calls to people and relatives following the inspection site visit to gather views on the service provided.

Service and service type

Gracelands Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Gracelands Care Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 12 June 2023 and ended on 19 June 2023. We visited the service on 12 June 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We reviewed a range of records. This included 3 people’s care records and medication records. We looked at 2 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

We spoke with 2 people who used the service about their experience of the care provided. We spoke with 4 members of staff including the registered manager, care manager and care staff. We also spent time observing staff interactions with people, observation of medicine administration and conducted a tour of the service.

Following the inspection site visit, we contacted and received feedback from 4 people who used the service, 6 relatives and 4 staff.

Overall inspection

Good

Updated 7 July 2023

About the service

Gracelands Care Home is a residential care home providing personal care to up to 43 people, some of whom may be living with a dementia and/or physical disability in one adapted building. At the time of our inspection there were 33 people using the service.

People’s experience of using this service and what we found

People felt safe living at Garcelands Care Home and said they would recommend it as a great place to live.

Thorough recruitment processes were in place to ensure suitable staff were employed. Staffing levels were regularly reviewed to ensure they remained sufficient. Observations showed staff had time to meaningfully engage with people.

Medicines were managed safely and robust quality assurance process were in place to identify any issues in a timely way. Accidents and incidents were thoroughly recorded and overseen by the registered manager to ensure appropriate action had been taken to mitigate any risks.

The home was extremely clean and tidy throughout. Staff described Gracelands Care Home as a great place to work.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff were regularly asked to provide feedback on the service provided. Their views were listened to and acted upon.

The provider and managers were passionate about continuous improvements and invested in their staff team to create an open, honest culture where staff felt valued. Robust governance systems were in place which were used to continuously develop and improve the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 14 August 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service and the time since the last inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We undertook this focused inspection to review the key questions of Safe and Well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Gracelands Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.