Heathwood Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. The provider was previously in breach of the legal regulation relating to staffing and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

Since our last assessment the provider had reviewed and changed their governance systems. Governance systems were now effective at monitoring the quality and safety of the service through a range of provider and manager audits. These identified areas for development. A senior staff member said, “We have changed all the audits, they are more in depth.” A staff member said, “Since our last assessment the service was, more organised.”

A staffing structure ensured there was designated roles and responsibilities. Staff, relatives and professionals told us, the registered manager was approachable and visible at the service. A professional said, “The staff are well led by the [registered] manager.” A staff member said, “[The registered manager] is very good, very friendly. They give help and direction and know what is going on.”

The staff team worked together to provide responsive care for people and to create a relaxed and homely environment in line with the provider’s mission statement. Communication systems ensured staff were up to date with information about people. A staff member said, “The staff team work well together.”

Staff received training in data management and confidentiality. Notifications of reportable events were submitted to the Care Quality Commission (CQC) as required and a monthly audit checked this. The provider’s CQC assessment rating was displayed at the service and on the provider’s website as required.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.