Heathwood Care Home

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. Improvements had been made in recruitment procedures to ensure safe practices were completed. Recruitment procedures were followed including Disclosure and Barring Service (DBS), right to work and reference checks. Full employment histories were obtained and gaps in employment explored. A recruitment checklist and regular audits supported the service to ensure all areas had been completed before staff commenced employment.

New staff received an induction to the service. A staff member said, “I had an induction. This included training, showing me around the home and being supported by a senior staff member.” Staff received supervision with their line manager along with regular competency assessments and an annual appraisal. A staff member said, “I get regular supervision.” Staff completed a range of training relevant to their role, both face to face and e-learning. This included areas such as safeguarding, first aid and dementia awareness. The registered manager monitored supervision and training through their governance systems.

A staff dependency tool had been introduced to support adequate staffing levels in line with people’s assessed needs. This was reviewed monthly to monitor for any changes in people’s care and support needs. We received positive feedback about staffing levels at the service. A staff member said, “Yes, there is enough staff. The staff dependency tool is working well.” A relative said, “Staff are always around. There are familiar staff, some new staff but lots of the staff are the same.” Another relative said “We appreciate the staff, they are good.” We observed staff supporting people in line with their care plan. Staff demonstrated they knew people well.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.