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The provider of this service changed - see old profile

We have removed an inspection report for Wynyard Woods from 11 September 2019. The removal of the report is not related to the provider or the quality of this service. We found an issue with some of the information gathered by an individual who supported our inspection. We will reinspect this service as soon as possible and publish a new inspection report.


Inspection carried out on 28 January 2020

During a routine inspection

About the service

Wynyard Woods is a care home which can provide personal care for up to 50 people. The care home accommodates people in one adapted building across two floors. One of the floors specialises in providing care to people living with a dementia type illness. At the time of this inspection, there were 46 people living at the service.

People’s experience of using this service and what we found

People felt safe and well cared for by staff who were kind and caring in their approach. Staff had the skills and knowledge to support people. There was a wide variety of activities and opportunities for people to integrate with the community to provide stimulation and avoid isolation.

Staff had been recruited safely and were provided with consistent support. Medicines were managed appropriately, and the service was clean and well-presented throughout. Extensive refurbishment provided a homely environment that people with a cognitive impairment could navigate independently.

Care records were person-centred and risks to people had been considered and reduced where possible. People were fully involved in the planning of their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had been deprived of their liberty lawfully.

Systems were in place to allow the registered manager and provider to continuously monitor the quality and safety of the service provided. People were at the heart of the service and their views were listened to.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 3 August 2018) and there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulation.

There was also an inspection on 1 August 2019 however, the report following that inspection was withdrawn as there was an issue with some of the information that we gathered.

Why we inspected

This was a planned re-inspection because of the issue highlighted above.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 24 May 2018

During a routine inspection

This inspection took place on 24 and 31 May 2018. The inspection was unannounced. This meant the provider and staff did not know we would be attending. This was the first inspection of the care home since it was registered under the new legal entity of Anchor Care Homes Limited.

Wynyard Woods is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The care home accommodates up to 50 people in one adapted building across two floors. One of the floors specialises in providing care to people living with a dementia. At the time of our inspection there were 46 people using the service.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During our inspection we found a breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 – Good Governance. We found records were not accurate and up to date. Staff administered people’s oral medicines in a safe manner. However, we found there were gaps in the record for people’s topical medicines (creams applied to the skin) and we could not be reassured people were in receipt of their prescribed topical medicines. Food and fluid charts were incomplete and did not show people were getting the right nutritional intake according to their assessed needs. People’s needs were assessed before they began to live at Wynyard Woods. The home provided a service to people who needed respite care. We found one person who had been admitted for a further period of respite care whose records had not been updated. We found audits used to monitor the quality of the service failed to identify the deficits we found in the service.

The service had received accreditation from the provider due to the work they had achieved on providing care to people with dementia. We found the environment of the home was not conducive to supporting the independence of people living with dementia.

We carried out observation of a mealtime and found staff did not engage people in meaningful conversations. Staff were task centred and people’s experience of mealtimes could be improved. We recommended the provider carry out a review of mealtimes.

The provider used a dependency tool to measure the numbers of staff on duty. We found the staff on duty matched the outcome of the dependency tool. Relatives told us there did not always appear to be enough staff on duty. We recommended the provider review the deployment of staff.

There were differing opinions between staff and relatives regarding the provision of meaningful activities for people. People were supported to go out and attend activities if they wished. Relatives spoke with us about the long hours in the home with no provision of activities. We recommended the provider review the activities on offer for people using the service.

Regular checks were carried out on the home to make sure people lived in a safe environment. These included for example, fire and water checks and window restrictors.

Accidents and incidents were recorded by staff and reviewed by the management team to ensure actions were taken to prevent a reoccurrence.

Staff were trained in how to safeguard people who used the service. Staff told us they felt able to raise concerns.

Pre-employment checks were carried out on staff before they began working in the home. This ensured staff were suitable to work with people who needed support. Staff were provided with an induction and training to carry out their roles. They had regular supervision meetings with their line m