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Curtis Weston House Inadequate

The provider of this service changed - see old profile

We are carrying out a review of quality at Curtis Weston House. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 26 January 2021

About the service

Curtis Weston House is a residential care home registered to provide personal care and accommodation for

up to 44 younger and older adults. People using the service had a physical disability, sensory impairment,

dementia, mental health needs and a learning disability or autistic spectrum disorder. At the time of our

inspection there were 27 people using the service.

Accommodation is split across two floors accessed by a lift. Communal areas include lounges, bathrooms

and toilets.

People’s experience of using this service and what we found

At the time of our inspection there was an outbreak of COVID-19 at the service. We found multiple failings in the service’s infection prevention systems and processes which increased the risk of the transmission of COVID-19, and placed people at increased risk of harm.

Concerns relating to safe care and treatment and protecting people from harm and abuse had not been resolved since the last two inspections. Whilst care plans were more person centred, they were not always reflective of people’s needs, and staff did not always follow them. Only senior staff had access to the most up to date electronic care records for people.

People were at risk of not receiving medicines as prescribed and at the time they needed them during the night as there were not always staff working at night that could give medicines.

There was no registered manager at the service, a new management team had been recruited and had recently commenced their roles. Initial feedback from staff about the new management team was positive.

Quality assurance systems and processes had not identified the concerns we found during this inspection. Care records were often undated or not timed. Information relating to the care that people received was stored in multiple locations and at time misfiled. This impacted on the management teams’ ability to maintain oversight of the service. Opportunities to improve care had been missed as audits of care records had not always been undertaken.

Staff were committed to their role. We observed kind and caring interactions throughout our inspection.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was inadequate (published 11 August 2020) and there were multiple breaches of regulation.

Following our inspection (supplementary report published 16 April 2020) the service was placed in special measures. We imposed conditions on the provider's registration in March 2020 as they were in breach of the regulations. The provider completed an action plan after this last inspection to show us how they would meet these conditions. A monthly report was sent to CQC detailing progress. At this inspection and the inspection in (published 11 August 2020) not enough improvement had been made or sustained by the provider, therefore the service was still in breach of regulations. The service retains an Inadequate rating.

Why we inspected

We received concerns in relation to infection prevention, accidents and incidents, staffing, documentation, moving and handling and the leadership at the service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The overall rating for the service remains Inadequate. This is based on the findings at this inspection.

Inspection areas



Updated 26 January 2021

The service was not safe.

Details are in our safe findings below.


Requires improvement

Updated 26 January 2021


Requires improvement

Updated 26 January 2021


Requires improvement

Updated 26 January 2021



Updated 26 January 2021

The service was not well-led.

Details are in our well-led findings below.