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Stockdales Domiciliary Support Services Good


Inspection carried out on 8 January 2019

During a routine inspection

Stockdales Domiciliary Care Support Services is a registered charity that provides care and support to children and adults with learning and physical disabilities. Stockdales Domiciliary Support Services (Stockdales) is the company's community and home support service, registered to provide personal care and support to people with a learning disability and other complex needs within a community setting.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Safeguarding systems were in place and staff had received training. Staff recruitment systems were robust and staffing levels were sufficient to meet the needs of the people using the service.

General and individual risk assessments were kept and the service had appropriate health and safety measures in place. Accidents and incidents were recorded appropriately. Medicines were given safely and staff had received appropriate training.

We saw evidence thorough assessments of people’s needs were carried out. Care plans included relevant health and personal information.

The staff induction was thorough and training was on-going. Staff had regular supervisions and annual appraisals. The service was working within the legal requirements of The Mental Capacity Act 2005 (MCA).

Staff were given training in dignity in care and equality and diversity. All staff understood the importance of confidentiality and data protection.

All the relatives we spoke with felt dignity and privacy were respected by staff. People told us they had been involved in the care planning and review processes. People who used the service were supported to be as independent as possible.

Care plans were person-centred and the service looked at matching staff with people who used the service to help ensure compatibility and consistency. There was an activities timetable for each person and these were individual and tailored to the person involved.

The service ensured they worked in line with the Accessible Information Standard. Staff had received training in end of life care.

There was a complaints policy and complaints and concerns had been logged and responded to appropriately. The service had received a number of compliments.

Staff felt they were well supported by the management. There were regular staff meetings. The service was involved with the wider community with activities and groups attended. They worked in partnership with other agencies to help provide a joined-up service.

A number of audits and quality assurance checks took place and feedback was sought from people who used the service to help inform service improvement.

Further information is in the detailed findings below

Inspection carried out on 9 February 2016

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. Our inspection took place on 09 and 10 February 2016 and was announced. The provider was given 48 hours’ notice of our inspection.

The previous inspection had been conducted on 12 December 2013. At this inspection, we found that the service had met all regulatory requirements.

Stockdales of Sale, Altrincham and District Ltd is a registered charity that provides care and support to children and adults with learning and physical disabilities. Stockdales Domiciliary Support Services (Stockdales) is the company’s community and home support service, registered to provide personal care and support to people with a learning disability and other complex needs within a community setting. Stockdales aim to provide person centred support services which help people remain in their own homes and enable people to lead as independent a life as possible within their own community. The type of support offered includes help with care at home, accessing community services, respite care in a person’s home, help to access medical care, weekend breaks, and supporting people to socialise with others and build friendships. Stockdales also provides, through its Lifeskills programme, a broad range of practical, social and educational activities designed to help people with learning disabilities maintain their independence, build their self-confidence, make friends, and participate in activities they may not usually get the opportunity to do. At the time of our inspection, Stockdales supported eight people in the community who also accessed the Lifeskills programme.

The service had a manager who had been registered with the Care Quality Commission (CQC) since February 2012. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and relatives told us they felt safe with the care and support they received. Relatives told us they felt reassured that staff providing support and care was consistent. All staff had been trained in safeguarding principles and knew what to do if they saw abuse occurring. People were protected from unsafe care and treatment because there were effective systems in place to review and monitor people’s safety.

There were risk assessments in place for people using the service. These provided clear direction to support staff to manage risk appropriately to meet people’s specific needs.

Stockdales had safe recruitment processes in place to ensure that staff were fit for the job they were recruited to do.

Health and safety records reviewed showed that the service had done equipment checks in line with manufacturers’ instructions and best practice. The area used for Lifeskills sessions, which included a changing area and toilet, were clean and well-kept.

Stockdales had a robust policy and procedure in place for staff to follow when administering medication to those people who needed assistance. The competence of staff administering medication had to be validated before they were able to do so.

People using the service and their relatives told us they felt that staff were competent. There was a good induction process in place and all new starters had to complete mandatory training such as health and safety, safeguarding awareness, infection control, and moving and handling. Staff were well supported in their roles and received additional role-specific training. Staff were also supported with regular professional development in form of regular one-to-one supervision meetings and an annual appraisal of their performance with their line manager.

We were told that the service recruited volunteers using the same process and dur

Inspection carried out on 12 December 2013

During a routine inspection

Stockdales of Sale Altrincham and District Limited provided services to support people with learning disabilities and included residential accommodation and care and community services. Stockdales Domiciliary Support Services, which is part of care and community services, was providing support to one person at the time of our inspection.

We found support plans and risk assessments were in place which provided clear instruction to staff to meet the individual needs of the person who used the service.

We found there was a comprehensive medicines policy in place which included guidance on administration and medication errors.

We looked at a training matrix that provided details of training received and when refresher training was required and included safeguarding adults and children, food hygiene, infection control and manual handling.

We found the provider had systems in place to monitor the quality of the service they provided. This included regular reviews of support plans and risk assessments in response to changing needs of people who used the service.

All records we looked at were paper based, they were accurate and maintained to a good standard.

Inspection carried out on 21 December 2012

During a routine inspection

At the time of inspection, Stockdales Domiciliary Support Services were not providing any services to people as they were still in the process of establishing the processes and finalising the procedures. We spoke with the Registered Manager who told us that the service was part of Stockdales of Sale Altrincham and District Limited who had been specialising in caring for people with learning disabilities for a number of years.