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Stockdales Domiciliary Support Services Good

Inspection Summary


Overall summary & rating

Good

Updated 5 February 2019

Stockdales Domiciliary Care Support Services is a registered charity that provides care and support to children and adults with learning and physical disabilities. Stockdales Domiciliary Support Services (Stockdales) is the company's community and home support service, registered to provide personal care and support to people with a learning disability and other complex needs within a community setting.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Safeguarding systems were in place and staff had received training. Staff recruitment systems were robust and staffing levels were sufficient to meet the needs of the people using the service.

General and individual risk assessments were kept and the service had appropriate health and safety measures in place. Accidents and incidents were recorded appropriately. Medicines were given safely and staff had received appropriate training.

We saw evidence thorough assessments of people’s needs were carried out. Care plans included relevant health and personal information.

The staff induction was thorough and training was on-going. Staff had regular supervisions and annual appraisals. The service was working within the legal requirements of The Mental Capacity Act 2005 (MCA).

Staff were given training in dignity in care and equality and diversity. All staff understood the importance of confidentiality and data protection.

All the relatives we spoke with felt dignity and privacy were respected by staff. People told us they had been involved in the care planning and review processes. People who used the service were supported to be as independent as possible.

Care plans were person-centred and the service looked at matching staff with people who used the service to help ensure compatibility and consistency. There was an activities timetable for each person and these were individual and tailored to the person involved.

The service ensured they worked in line with the Accessible Information Standard. Staff had received training in end of life care.

There was a complaints policy and complaints and concerns had been logged and responded to appropriately. The service had received a number of compliments.

Staff felt they were well supported by the management. There were regular staff meetings. The service was involved with the wider community with activities and groups attended. They worked in partnership with other agencies to help provide a joined-up service.

A number of audits and quality assurance checks took place and feedback was sought from people who used the service to help inform service improvement.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 5 February 2019

The service remains Good.

Effective

Good

Updated 5 February 2019

The service remains good.

Caring

Good

Updated 5 February 2019

The service remains good.

Responsive

Good

Updated 5 February 2019

The service remains good.

Well-led

Good

Updated 5 February 2019

The service remains good.