The Care Quality Commission
  • Hospital
  • Independent hospital

InHealth Jarvis Breast Screening Centre

Overall: Good read more about inspection ratings

60 Stoughton Road, Guildford, Surrey, GU1 1LJ

Provided and run by:
InHealth Limited

All Inspections

During an assessment of Diagnostic imaging

Date of assessment: 16 April – 12 May 2025.

We reviewed this service due to concerns raised and the location not having had a recent inspection. During the inspection, we spoke with staff, leaders and people who used the service and found staff were caring towards people. However, there was a lack of communication from leadership to the staff. We found some senior managers were not visible and staff did not feel comfortable to raise concerns to senior managers, although there were processes in place to raise concerns. We looked at people’s records, policies and other documents relating to the service and found the service was providing suitable care for people. We found the service was not supporting staff adequately and there was a disconnect, however, this was not impacting the service provided to people. The service was in breach of legal regulation in relation to good governance, particularly shared direction and culture.

During an assessment of the hospital overall

We assessed InHealth Jarvis Breast Screening Centre from 16 April 2025 to 12 May 2025. InHealth Jarvis Breast Screening Centre provides diagnostic imaging to NHS patients. This assessment looked at diagnostic imaging services, we reviewed this service due to having an aged rating and concerns raised, which we rated as Good. The rating of InHealth Jarvis Breast Screening has been combined with ratings of the other services from the last inspections. See our previous reports to get a full picture of all other services at InHealth Jarvis Breast Screening Centre. In our assessment of diagnostic imaging services, we found senior managers were not visible and staff did not feel comfortable to raise concerns to senior managers, although there were routes in place to raise concerns. Staff were caring towards service users and each other. People thought staff were caring and kind and liked the site. We looked at people’s records, policies and other documents relating to the service and found the service was providing suitable care for people. We found the service was not supporting staff adequately, however, this was not impacting the service provided to people.

The service was in breach of legal regulation in relation to good governance, particularly shared direction and culture. We have asked the provider for an action plan in response to the concerns found at this assessment.

30 July 2019

During a routine inspection

The service is registered to provide the following regulated activities:

  • Diagnostic and screening procedures.

During the inspection, we visited the static unit. We spoke with 15 members of staff including registered nurses, health care assistants, reception staff, administrators, medical staff, radiographers and senior managers. We spoke with four patients and one relative. During our inspection, we reviewed five sets of patient records.

There were no special reviews or investigations of the service ongoing by the CQC at any time during the 12 months before this inspection. This service had been previously managed by other providers and had been inspected twice before in 2012 and 2013. This is the services first inspection with the current provider.

Service Activity:

  • The number of private patients seen in the 12 months prior to inspection – 186 (mammogram and reporting only)

The service employs registered nurses, health care assistants, radiographers, radiographer assistants, administrators and managers.

Track record on safety:

  • There were no never events, serious incidents or injuries in the last 12 months.

  • There were no Ionising Radiation (Medical Exposure) Regulation reportable incidents in the last 12 months.

  • The service had received no formal complaints by private patients in the last 12 months.

Services accredited by a national body:

  • Public Health England Screening Quality Assurance Service provided by Surrey and North East Hampshire Breast Screening Programme

Services provided under service level agreement:

  • Pathology services

  • Mailing service

  • Clinical waste removal

  • Cleaning services