Updated 6 February 2025
Date of Assessment: 17 March to 15 April 2025. The service is a residential care home support to autistic people and people with a learning disability. The service is registered to accommodate 50 people over seven bungalows on one site.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The service was in breach of two regulations. The provider had failed to have effective systems in place to identify, monitor and manage risks for people. This included the safe management of medicines. The provider had also failed to provide robust quality monitoring processes to ensure effective oversight of the service.
There were variations across the service in how well people’s health needs and capacity to consent were assessed, monitored and recorded. People’s needs were fully assessed and this included detailed information about the best ways to communicate effectively.
People, relatives and external professionals said that staff were kind and caring. We observed staff supporting people with patience and understanding whilst enabling them to make choices. People were supported to stay in touch with family members and people who were important to them.