During an assessment under our new approach
Date of assessment 26 February 2025 to 12 March 2025.
Hartley House is a domiciliary care service providing personal care to people who live in their own homes, including older people and younger adults, some of whom live with dementia, sensory impairments or physical disabilities. Not everyone who used the service received personal care. CQC only inspects where people receive personal care which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 21 people receiving personal care. The service can also support people with Learning disabilities or autistic spectrum disorder, but was not doing so at the time of our assessment. We have, however, assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People continued to receive good care which responded to their needs and promoted their safety. However, further embedding of some governance processes and to ensure people’s capacity assessments and decisions taken in their best interests was required. People’s care plans needed to be developed further, to ensure staff were consistently guided to understand what was important to people now and in the future. The registered manager began to address these improvements as a result of our feedback. Staff were positive about how they were listened to and described an open and honest approach to meeting people’s needs. Systems were in place to safely recruit and induct new staff to support them to provide good care.