- Homecare service
Hartley Locums
Assessment report published 21 May 2025
Contents
Ratings
Our view of the service
Date of assessment 26 February 2025 to 12 March 2025.
Hartley House is a domiciliary care service providing personal care to people who live in their own homes, including older people and younger adults, some of whom live with dementia, sensory impairments or physical disabilities. Not everyone who used the service received personal care. CQC only inspects where people receive personal care which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 21 people receiving personal care. The service can also support people with Learning disabilities or autistic spectrum disorder, but was not doing so at the time of our assessment. We have, however, assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People continued to receive good care which responded to their needs and promoted their safety. However, further embedding of some governance processes and to ensure people’s capacity assessments and decisions taken in their best interests was required. People’s care plans needed to be developed further, to ensure staff were consistently guided to understand what was important to people now and in the future. The registered manager began to address these improvements as a result of our feedback. Staff were positive about how they were listened to and described an open and honest approach to meeting people’s needs. Systems were in place to safely recruit and induct new staff to support them to provide good care.
People's experience of this service
People and relatives were positive about the care provided and told us they were confident to ask for additional care when they wanted it. People and relatives told us staff were considerate and supportive. Relatives said their family members looked forward to care visits from staff, and told us their family members valued the opportunities provided to spend time in the community with staff and other people. Some people and relatives told us they did not always receive care from a consistent staff team. Most relatives told us because communication between staff teams was good this had not had a detrimental impact on the care provided. People told us they would be confident to make any complaints, if they wished to. Relatives told us any suggestions they made about their family member’s care were listened to. People and relatives were complimentary about how staff used their skills to care for them. People told us they were promptly supported by staff to obtain help from other health and social care professionals when they wanted this. Relatives told us they would be happy to recommend Hartley House to others, because the service focused on the needs of their family members and worked in flexible ways to meet these.