Beechwood Specialist Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care plans were reviewed monthly by staff, and any change in people’s needs were captured and discussed with families, who confirmed they were involved in their relatives’ care. One relative told us, “They phone me if there’s anything to say.” People had been involved in completing their assessment where able. One person told us “I like to do my own thing and I can here.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. For example, repositioning charts, food diaries and fluid balance charts were in place for people who needed them and were being completed by staff.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Each person had a detailed information document which accompanied them if they were to stay in hospital. This included ‘need to know information’ regarding risks, diet and medication. Staff would always accompany people to hospital.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Each person had a detailed information document which accompanied them if they were to stay in hospital. This included ‘need to know information’ regarding risks, diet and medication. Staff would always accompany people to hospital.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were offered a wide range of food and staff tried to support people with diabetes to choose appropriate foods. Where people had capacity to make their own decisions independently this was written into their care plan. People were supported to have annual health checks. This was recorded in their care plans.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Care plans clearly recorded decisions people could make for themselves, such as what they chose to wear or eat. In instances where people could not make these decisions, there was a best interest process recorded, which involved people’s representatives who were legally allowed to decide this on their behalf.