The Laurels is a residential home providing personal care and accommodation to 21 people. The service specialises in support for older people. At the time of our inspection there were 21 people using the service.
The home is set across two floors. There are communal areas such as a dining room and lounge on the ground floor. There is access to a garden area to the rear of the home.
People’s experience of using this service and what we found
People received person centred care and support by caring staff who knew them well. There were systems in place to monitor the quality and safety of the service.
The service had not fully protected people from the risks from hot surfaces. Action was taken promptly to address this.
The home was well staffed. Staff were consistent and quick to respond to people’s care and support needs. Staff were recruited safely following the providers procedures and received training to support people appropriately.
People were happy living at the home. There was a friendly and relaxed atmosphere. Staff worked well as a team.
The home was clean and tidy. Infection prevention control measures were in place. People’s medicines were managed and administered safely. Regular checks on the environment and fire safety systems were conducted.
The home was engaged with the local community. Feedback was obtained from people, relatives and staff to meet people’s needs and develop the service. Systems to communicate effectively with staff and relevant others were in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 3 August 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Laurels on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.