• Care Home
  • Care home

The Laurels

Overall: Good read more about inspection ratings

Westfield Lane, Draycott, Cheddar, Somerset, BS27 3TN (01934) 742649

Provided and run by:
Country Court Care Homes 2 Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 23 August 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was conducted by 1 inspector and an Expert by Experiences. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

The Laurels is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. The Laurels is a care home without nursing care. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with CQC to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 8 people living at the service and 12 relatives. We spoke with 10 staff members which included the registered manager. We reviewed 5 people’s care records and 9 medicines records. We reviewed 3 staff recruitment records. We looked at a variety of records relating to the management of the service, including policies, procedures, and audits. We gained feedback from 3 professionals.

Overall inspection


Updated 23 August 2023

About the service

The Laurels is a residential home providing personal care and accommodation to 21 people. The service specialises in support for older people. At the time of our inspection there were 21 people using the service.

The home is set across two floors. There are communal areas such as a dining room and lounge on the ground floor. There is access to a garden area to the rear of the home.

People’s experience of using this service and what we found

People received person centred care and support by caring staff who knew them well. There were systems in place to monitor the quality and safety of the service.

The service had not fully protected people from the risks from hot surfaces. Action was taken promptly to address this.

The home was well staffed. Staff were consistent and quick to respond to people’s care and support needs. Staff were recruited safely following the providers procedures and received training to support people appropriately.

People were happy living at the home. There was a friendly and relaxed atmosphere. Staff worked well as a team.

The home was clean and tidy. Infection prevention control measures were in place. People’s medicines were managed and administered safely. Regular checks on the environment and fire safety systems were conducted.

The home was engaged with the local community. Feedback was obtained from people, relatives and staff to meet people’s needs and develop the service. Systems to communicate effectively with staff and relevant others were in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 3 August 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Laurels on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.