Care and Support Service Sandford Station

Updated 24 April 2026

Date of assessment: 28 April 2026 to 12 May 2026. Care and Support Service Sandford Station is a domiciliary care service registered to provide personal care to individuals living in their own homes. This service provides care to people living in their own apartments in an extra care housing complex. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building.

CQC only inspects the service being received by people provided with 'personal care’; such as help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service supported 28 people who were receiving personal care.

People’s care plans contained important information about the person and how they wanted their care to be provided. Guidance and risk assessments were completed, and staff knew people and their individual needs.

People were supported by staff who gave them choice and control and who promoted their independence. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People told us care could be adapted to their needs, and staff were available to support in the event of an emergency.

Staff were recruited safely and received appropriate training to carry out their roles.

The provider had systems which ensured effective governance and identified areas of improvement for the service.

Updated 24 April 2026

People felt supported by staff who were kind and caring, respected them and provided them with good care. People were supported to make their own decisions and choices and to remain as independent as possible.

People and relatives were able to speak with a manager when they wanted and had been involved in care planning reviews. People and relatives felt able to raise concerns and were confident appropriate action would be taken.

Overall, people and their relatives experience of the service and care provided was positive. Comments included, “I'm quite content here I'm close to my family, I have experiences of different types of care, and this is good” and “They respond to emails quickly. No problem, they can’t solve. They are friendly and kind. Nice bunch of people. They are great and do a difficult job well.”