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GreenSquareAccord Telford Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 26 November 2020

About the service

Direct Health (Telford) is a domiciliary care agency which provides assistance with personal care to people living in their own homes. At the time of this inspection 214 people were receiving support with personal care needs. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe with the staff who supported them. People were supported by adequate numbers of staff who were safe to work with them. The provider’s systems protected people from the risk of abuse. People were protected from the risks associated with the control and spread of infection. There were safe systems for the management and administration of people’s prescribed medicines. People received their medicines when they needed them from staff who were trained and competent.

There were effective systems in place to monitor and improve the quality of the service people received. People’s views were valued and responded to. The service worked in partnership with other professionals to ensure people received a service which met their needs and preferences. People were cared for by a staff team who were well supported in their role.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 2 April 2019).

Why we inspected

This focused inspection was a planned inspection based on the previous rating. This report only covers our findings in relation to the key questions safe and well-led.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Direct Health (Telford) on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 26 November 2020

The service was safe


Requires improvement

Updated 26 November 2020



Updated 26 November 2020



Updated 26 November 2020



Updated 26 November 2020

The service was well-led