Last updated 17 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 13 February 2018 and was announced.

We gave the service 48 hours’ notice of the inspection visit because the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in. We visited the office location on 13 February 2018 to see the manager and office staff; and to review care records and policies and procedures. Telephone contact was made to three relatives and three people using the service on 14 and 15 February 2018. The inspection was completed by one inspector.

We spoke with two people who used the service, three relatives, four support staff and the registered manager. We looked at four people’s care records, three staff recruitment files, quality assurance records, complaints, compliments, staff training records and accident and incident records.

We looked at the Provider Information Record (PIR) before the inspection. This is a form that asks the provider to give some key information about the service, this tells us what the service does well and the improvements they plan to make. This ensured we were addressing any areas of concern.

We looked at other information we held about the provider and the service. This included information received from the statutory notifications the provider had sent us. A statutory notification is information about important events which the provider is required to send to us by law. We used this information to help us plan this inspection.