We carried out a review of the data available to us about MasterOneCare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about MasterOneCare Limited, you can give feedback on this service.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People using the service and their relatives told us they were happy with the support provided by MasterOneCare Limited. They told us that they had regular staff visiting who were punctual, polite and respectful and communicated with them well. The feedback we received was uniformly positive and people told us they would recommend the service to others.
There were systems to safeguard people from abuse. Staff completed safeguarding training and knew how to report any concerns. Staff also received training in the Mental Capacity Act (MCA) and understood the importance of gaining people’s consent before assisting them.
People were supported by staff who were trained, effective and well supported in their job roles. Staff members had been safely recruited and had received an induction to the service.
Staff had access to personal protective equipment (PPE) for the prevention and control of infection.
The service completed assessments of people’s needs and these were used to inform the care plan for each person. The service kept people’s needs under review and made changes as required. Any risks to people’s safety were identified and managed.
People and their relatives felt able to raise any concerns or complaints. There was a procedure in place for people to follow if they wanted to raise any issues.
The service promoted a culture that was person centred, open and inclusive. People using the service and their relatives said that MasterOneCare Limited was well managed and responsive to their needs.