MasterOneCare Limited

Updated 5 July 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Before the inspection we reviewed information we held about the service including a Provider Inspection Return (PIR) and any statutory notifications. Statutory notifications include information about important events which the provider is required to send us. A PIR is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make. We also received completed CQC surveys from 10 people using the service, two relatives and five staff.

We gave the service 48 hours notice of the inspection visit because it is small and the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Our inspection site visit activity started on 21 May 2018 with a visit to the agency office and ended on 6 June 2018 following telephone calls to people using the service and/or their representatives.

During our inspection we spoke with six people using the service, two relatives and one staff member. We also looked at records relating to the management of the service, including care records, staff schedules, spreadsheets to monitor staff training and supervision, field observations and findings from satisfaction surveys. We also looked at three staff records including the recruitment information held.

Updated 5 July 2018

MasterOneCare Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection 12 people were receiving a service. This was our first inspection of MasterOneCare Limited.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service and their relatives told us they were happy with the support provided by MasterOneCare Limited. They told us that they had regular staff visiting who were punctual, polite and respectful and communicated with them well. The feedback we received was uniformly positive and people told us they would recommend the service to others.

There were systems to safeguard people from abuse. Staff completed safeguarding training and knew how to report any concerns. Staff also received training in the Mental Capacity Act (MCA) and understood the importance of gaining people’s consent before assisting them.

People were supported by staff who were trained, effective and well supported in their job roles. Staff members had been safely recruited and had received an induction to the service.

Staff had access to personal protective equipment (PPE) for the prevention and control of infection.

The service completed assessments of people’s needs and these were used to inform the care plan for each person. The service kept people’s needs under review and made changes as required. Any risks to people’s safety were identified and managed.

People and their relatives felt able to raise any concerns or complaints. There was a procedure in place for people to follow if they wanted to raise any issues.

The service promoted a culture that was person centred, open and inclusive. People using the service and their relatives said that MasterOneCare Limited was well managed and responsive to their needs.