• Doctor
  • GP practice

Laurbel Surgery

Overall: Outstanding read more about inspection ratings

14 Main Road, Bilton, Hull, North Humberside, HU11 4AR (01482) 814121

Provided and run by:
Dr Navin Jaiveloo

Important: The provider of this service changed - see old profile

All Inspections

During an assessment under our new approach

Date of Assessment: 9 – 13 June 2025.

Laurbel Surgery is a GP practice located in Bilton, Hull, East Yorkshire. Laurbel Surgery delivers services to around 3,600 patients under a contract held with NHS England. The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services; treatment of disease, disorder or injury and surgical procedures. We inspected and rated this service under our previous methodology in July 2017. The practice was rated Good overall and in all key questions. This assessment was carried out to assess the quality of services being delivered due to the length of time since the previous assessment. The Practice has been rated Outstanding overall and for the key questions of caring, responsive and well-led. The safe and effective key questions have been rated as Good.

The National General Practice Profiles states that the ethnic make-up of the practice area was 98% White, 0.8% Mixed Ethnicities, 0.5% Asian, 0.4% Black and 0.3% Other Ethnicities. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

26 July 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Laurbel Surgery on 26 July 2017. The overall rating for the practice was good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available.
  • Patients we spoke with said they found it easy to make an appointment with the GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice