- GP practice
Laurbel Surgery
Report from 8 May 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 9 – 13 June 2025.
Laurbel Surgery is a GP practice located in Bilton, Hull, East Yorkshire. Laurbel Surgery delivers services to around 3,600 patients under a contract held with NHS England. The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services; treatment of disease, disorder or injury and surgical procedures. We inspected and rated this service under our previous methodology in July 2017. The practice was rated Good overall and in all key questions. This assessment was carried out to assess the quality of services being delivered due to the length of time since the previous assessment. The Practice has been rated Outstanding overall and for the key questions of caring, responsive and well-led. The safe and effective key questions have been rated as Good.
The National General Practice Profiles states that the ethnic make-up of the practice area was 98% White, 0.8% Mixed Ethnicities, 0.5% Asian, 0.4% Black and 0.3% Other Ethnicities. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of this service
The provider pro-actively encouraged and used feedback from people who used the service to make improvements. Feedback we reviewed showed that patient experience of the practice was extremely positive. CQC directly received more than 70 positive responses through Give Feedback on Care. Data shared from the Friends and Family test was very positive. The results of the National GP Patient Survey exceeded local and national averages for the majority of questions. In particular, 89% of patients find it easy to get through to this GP practice by phone. This was considerably higher than the local average of 51% and national average of 50%. 87% of patients described their overall experience of this GP practice as good. Again, this was significantly higher than local and national averages. There was an active Patient Participation Group (PPG) who represented the views of people using the service. They told us “Everybody at the surgery is approachable, helpful and friendly and appointments are quickly made”. Feedback received directly from patients to CQC said things such as “everyone at the surgery is approachable, helpful and friendly” and “booking an appointment is quick and easy”.