Dennyson Care Limited

Updated 10 June 2025

Date of assessment: 16 June 2025 to 27 June 2025. Dennyson Care limited provides care and support to people living in their own home. CQC only inspects where people receive personal care.

At the time of this assessment, there were 44 people using the service. This assessment was carried with a site visit to the office location.

This assessment was carried out by an inspector. Assessment activity started on 16 June 2025 and ended on 27 June 2025. We looked at 15 quality statements as part of this assessment. We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection. The site visit was carried out on 19 June 2025. We also spoke with people that used the service, their relatives and staff after the site visit to seek their views about the service.

The last rating for this service was requires improvement (published 20 July 2023). This inspection was carried out to follow up on action we told the provider to take at the last inspection.

The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation. The provider had effective systems to assess, monitor and improve the quality and safety of the service.

The systems for administration of medicines were now operating more effectively as well as the monitoring of visits to people to ensure they receive care and support at the agreed time. Those were 2 recommendations we made at our last inspection.

Updated 10 June 2025

There was a positive relationship between people and the staff who supported them. The provider had safeguarding policies and procedures in relation to safeguarding people. Staff understood what abuse was and the actions to take if a person using the service was being abused. There were sufficient staff to meet people’s needs and recruitment processes were safe. People were protected from the risks associated with the spread of infection. Staff received appropriate training and professional development to effectively meet people’s needs. There were systems in place to manage medicines safely.

The provider operated an open and inclusive culture where people, relatives, staff and other professionals were encouraged to help improve the service provided to people. Staff had access to a range of policies and procedures, and this helped them to carry out their role. The registered manager worked in partnership with other organisations to support and care for people.They were aware of their responsibility to inform CQC of events and incidents that happen within the service.