The Care Quality Commission
  • Doctor
  • GP practice

West Town Surgery

Overall: Good read more about inspection ratings

80 High Street, Barton Upon Humber, South Humberside, DN18 5PU (01652) 660041

Provided and run by:
Dr Uzma Khan

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about West Town Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about West Town Surgery, you can give feedback on this service.

4 March 2020

During an annual regulatory review

We reviewed the information available to us about West Town Surgery on 4 March 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

4 October 2018

During a routine inspection

This practice is rated as Good overall. (Previous rating 2 March 2017– Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at West Town Surgery on 4 October 2018 as part of our inspection programme.

At this inspection we found:

  • When safety incidents happened, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a focus on continuous learning and improvement at all levels of the organisation. However

The areas where the provider should make improvements are:

  • Improve the suitability of some areas of the environment in relation to safety.
  • Review the current systems in place for maintaining records of training completed.
  • Consider the effectiveness of the arrangements for monitoring health and safety at the practice.
  • Introduce documented checks of competency for dispensary staff.
  • Improve the number of carers identified in the practice.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.